Wednesday, August 19, 2009

Using Promotional Products Wisely and Creatively

Conventional and unconventional ideas that work

"Without promotion, something terrible happens ... Nothing!"
-- P.T. Barnum

Try to put yourself in the shoes of a customer or prospect walking the show floor at your next event. You're likely to be overwhelmed by an endless array of Frisbees, coffee mugs, paper weights and squeeze toys. What exactly does it take to catch your eye or to make an impression

Before opening a catalog or visiting a Web site and drooling over all the shiny items available to promote your organization, think about what you can do that will stick in someone's mind and remain cost-effective. Think about what you want the promotional products to do. What do you want to achieve at your next event? Do you want to generate "buzz" and attract attendees to your exhibit? Do you want to make sure every attendee goes home with something in his or her "goodie bag?" Or do you want to be more selective, rewarding actual prospects with something significant?

The best promotional strategies work toward one of two goals -- reinforcing your branding or emphasizing a call to action. Different products work better to help you achieve each of these goals. Let's start considering three types of promotional giveaways: practical, somewhat risky and green products.

Practical and "safe" options with staying power

When branding is your primary objective, give out high-quality, useful, practical items. Choose something that people will appreciate receiving, and will use often -- preferably several times a day. Some popular imprintable options:

  • Tape measures.
  • Mouse pads.
  • Calculators.
  • Hand sanitizers.
  • Wine openers.
  • Key chains.
  • Magnets.
  • Suntan lotion.
  • Ice scrapers.
  • Flash drives.
  • Pens and highlighters.

Pens? Doesn't everyone give these out? Aren't they old hat? Well, pens remain popular for good reason. They are cost-effective, come in a wide array of colors, are easy to customize and offer a wide rage of prices. Every time your customers reach for a pen, they'll see your logo, your Web site or your phone number. Whenever customers use it, they'll connect with your company. However, don't be too cheap and buy pens that don't work. Request four to five samples in different price ranges and test them out.

Different than the rest but riskier, too

Creative, whimsical or different items will set you apart and are memorable. But they carry some risk unless you find a way to connect with booth visitors or appeal to sentiment. Otherwise, they may get tossed. If you go this route -- be creative and be prepared to spend a little more to make a statement. Some popular options on the show circuit:

  • Removable tattoos.
  • Earplugs in an imprinted carrying case (for the plane ride home).
  • Business cards that turn into a sponge when wet.
  • Stress relievers (squeeze toys, Weebles, yo-yos, Rubik's cubes).
  • Piggy banks.
  • Mint and gumball tins in the shape of a truck, computer, home, etc.
  • Chocolate bars.
  • Gift cards.

If you are a new company, attend many shows each year or have a new product release, take a chance on a different item and see what happens. Whimsical items are often a great idea for customization -- to really fit your target audience. Earplugs are perfect for road warriors while a Rubik's cube is excellent for engineers or others who solve puzzles for a living.

For instance, one successful promotion at a bank involved sending a letter marked "Gift Enclosed" to key clients. Inside was a single dollar bill. Try giving away a silver dollar and business card to a qualified prospect who takes the time to listen to a full presentation. What's the downside -- $100? It's original, and they'll remember you long afterward -- that silver "cartwheel" will go home with them for sure.

And who doesn't love receiving gift cards? You'll want to save these for those you consider "premiere" customers, but a $10 gift card for Starbucks, ITunes or Amazon will make them remember you.

Green -- Good word of mouth, growing list of options

Recycled, biodegradable, organic -- you name it, it's available. Choose a green promotional item, and you make a statement about your organization and your values. You'll enhance your reputation and foster goodwill. Remember those pens and mugs? Both are available in an eco-friendly form. Some other green ideas:

  • Tote bags. Giving out an eco-friendly tradeshow bag provides attendees with something useful for the show and for years to come.
  • USB flash drives. Consider offering an imprinted USB flash drive filled with electronic versions of your slide show, printed collateral and an order form. If your budget is tight, hold a drawing, perhaps once or twice a day, for anyone who gives you a business card.
  • Water-powered calculators. Just fill the compartment with water as instructed -- and they work! Better still, they don't require batteries.
  • Apparel. For those attending an event, eco-friendly t-shirts and polos made from recycled materials are also very popular and cost-effective.

Green items are typically pricier than standard giveaways -- but shop around, and you'll see a lot more eco-friendly items available from suppliers, which indicates an increased demand from consumers.

Consider your audience -- One size doesn't fit all

Do your booth visitors spend their workday in a cubicle, or are they out in the field? Do they work from home, or are they road warriors who live in hotels and airports? Consider these important questions when purchasing branded items.

Gifts -- like promotional products -- have to be appropriate for the recipient. So, choose them carefully. Tradeshow exhibitors have long known this secret to success, and as an event planner, you can learn a great deal from their experiences.

Here's a sampling of giveaways at a recent high-tech event:

  • Digital cameras.
  • Computer accessories.
  • Ergonomic aids like grippers and "stress-relievers" (mouse pads and wrist rests are a little passé at this point).

Tip: You may also consider two sets of giveaways: 1) those specifically for "good" customers or potential leads, and 2) those for general attendees and other vendors walking the show floor, shoving anything they can get for free into their tote bags.

The Do's and Don'ts of Promo Items

DO

* Make sure attendees cannot remove your name and logo from giveaways.

* Choose items that attendees will keep and use, not throw away or eat.

* Find something relevant to the local market: windshield shades in the hot summer sun, ice scrapers in the winter (remember it snows in over 40 states).

* Give out mugs and cups with your logo when you visit -- or mail them directly to your target group.

* Match your items to your target group's interests (e.g., realtors appreciate a carpenter pencil, tape measure or mini-tool kits).

* If possible, hand out your gifts personally: Shake hands, smile, get a card, give them their reward.

DON'T

* Bother giving anything away if you can't brand the product to your company.

* Be a copycat: Envelope openers are useful; however, seven at one event is too much.

* Give out junk. The little balsa airplane might work well for a company in aviation -- but if it doesn't fly well, it'll come off as junk.

* Pass out items in the hope that prospects will give them to their kids. You want the prospects to remember you, not Junior. What's worse, it may feel manipulative to adult recipients.

Think strategically ...

Looking for products that will act as a call to action? These items should have less clutter for higher impact. They should also be highly visible and contain top-level information about your company. Your logo, a tagline and one or two forms of contact are usually the most information that will fit comfortably on this type of item. Keep it simple. Choose a product that will comfortably hold your message.

Looking to get your attendees really engaged with your promotion? A software company recently found a good way to launch a new product. To boost traffic in its tradeshow booth, staff sent a timed series of mailings to their top prospects. Each mailing contained a unique promotional item. In this case, the recipients really couldn't tell what the product was or how to use it. The only way to find the answer was to come to the booth.

This unique approach got people to the booth, and it gave the sales reps time to talk to the customers. As soon as they were done explaining the promotional product, they had a foot in the door to talk about their featured product. Even customers who took the promotional product and ran were exposed to the company's booth and basic message.

As an organizer, you now have a multitude of options that didn't exist even a few years ago. If price is not a major concern, you can really make your items stand out with your logo. Offering eco-friendly items is a great way to make a statement and set your organization apart -- especially since there's a growing demand for green giveaways. The list of eco-friendly options is long and getting longer. Most promotional-product companies offer some green choices, while other companies devote themselves to them entirely.

Even if you choose to play it safe, you have more resources at your disposal to shop for bargains or off-the-wall ideas until you find what suits your organization's goals. Best of luck!

Sunday, July 19, 2009

What would you do?

In my reading and research on being a more responsible promotional marketing consultant, I came across this analogy. The writer was likening the way we buy promotional products to the morning ritual of getting our caffeine fix.

Each morning on your way to work you stop by the same quick-stop joint to get your cup of joe. It's something you've done for years. It's convenient, it's always just right, the way you like it. But what if you found out that somewhere between the fields of coffee beans and that first steaming sip that touches your lips in the morning, people were suffering and, even worse, dying - Would that be enough to make you switch coffee shops? Would you be willing to pay a bit more? Would it be enough for you to take a left at the corner instead of a right and change your ways?

As salespeople and business owners, there are bottom line choices that have to be made in order to keep the profit and loss in check. But in today's world, there are new options available. And today, that cup of coffee you were looking for doesn't have to hurt anyone in order to provide us all our creature comforts. Now, there is a shop just another mile down the road that offers Fair Trade coffee, which ensures fair wages and a safe work environment for all involved in the supply chain. As for that fashion-forward tee you are looking for, or the hard goods you need in a hurry, there are ethically conscious companies out there with great products - so no more excuses. Just let your promotional marketing consultant know that these things are important to you.

Is that really your Excuse?

Top five worst excuses not to Go Green, Go Safe, and Go Responsible:
  1. It's too expensive.
  2. One person can't make a difference.
  3. It doesn't fit my lifestyle.
  4. The quality of the products just isn't as high.
  5. I don't know where or how to begin.

Being a Responsible Consultant

I have spent the last few hours reading an industry magazine supplement on responsibility. Subtitled "The Comprehensive Guide to Maintaining the Highest Safety, Environmental & Social Standards for the Promotional Products Industry". Believe me, it's given me a lot to think about.

When I started working in this industry, I was a bit ahead of the curve. I have always be "Eco Conscious". So when their was a big push about 3 or 4 years ago to start making the industry a bit more "Green", I was already well on that path. In fact, since my very first consultation, I have been trying to make my clients more aware of their choices and how it would impact the environment in relation to their marketing goals.

Some of the things I would have them consider when ordering an item were; What was it made of? How long would it stay in use? Was it recyclable? Was it biodegradable?, etc.

That in itself was a lot to think about. But now, there are so many other areas to be aware of. Certainly, as of late, whether a product is made in the USA or not has been more of a concern. Naturally promoting your own company with USA made goods in better for the overall economy. However there are other reasons to consider where something is made. Product safety concerns is a big reason. Fair wage and working conditions. Lot-to-lot quality is something that recently was brought to my attention. Did you know that some suppliers will pay extra to make sure that there is consistency in the quality of material used in the manufacturing of their goods? I didn't until a couple of weeks ago.

Besides the actually manufacturing of a product, it's important to look at the printing, packaging and shipping methods used. What kind of inks are being used? How does the supplier handle waste issues? Does the supplier use recycled packaging? Where is the supplier located in relation to where the product is being shipped?

Lastly, what does the supplier do to "give back"? Some suppliers give a percent of sales of pink products to breast cancer foundations. Others have organized community outreach events. And some will donate products to charity events and fundraisers.

Does your promotional products consultant council you in these areas? Maybe until the industry as a whole comes around, some of the responsibility should be on the client. So next time you place an order for water bottles or t-shirts you ask your consultant a couple of questions other than, "How much will this cost?"

Friday, July 17, 2009

Top 10 Reasons To Work With A Promotional Consultant

As I was looking for some information for a class I'm teaching in a few weeks, I came across this list of reasons to work with a professional promotional products consultant. There is a difference in working with a consultant, rather than just ordering from some cyber-store. Here are some of those reasons.

REASON #1: Consultants are the experts in their field. When you’re sick, you want a doctor who has the specialization and training to help you. PPAI consultants meet the highest qualification standards in the industry and display “The Mark of a Professional.” The MAS (Master Advertising Specialist) or CAS (Certified Advertising Specialist) designation after a consultant’s name means he or she has earned one of the industry’s only official certifications. There’s no need to spend all your time on the Internet or searching through catalogs. Your promotional products consultant will come to you—like a doctor who makes house calls!


REASON #2:
Good consultants go beyond just selling products. Successful promotional campaigns don’t happen by chance. To realize goals, promotional products programs must be carefully planned, taking into consideration the audience, budget and, of course, the ultimate result to be gained. While it’s true that you can buy a product anywhere, an experienced consultant can help you solve problems, plan a program and get results.


REASON #3: Professional consultants have access to vast product research resources, including an extensive database which contains more than 500,000 products. Yes, you can find a mug online, but a consultant can find hundreds of mugs, in a multitude of colors, sizes, shapes, materials, designs, etc. Have you saved money if you get the mugs and they are not the right color? Is it worth the extra savings if you get the mugs and they are so breakable due to inferior materials that they are virtually unusable?


REASON #4: Consultants are in tune with the trends, including hot items and the newest products and processes. A qualified consultant can add creativity, innovation and imagination to your overall program to achieve your goals. Many online services show you the products they want to sell; a qualified consultant will listen to what you want and help you find the right product for your needs. And a consultant can provide tangible samples that appeal to your senses: taste, touch and feel!


REASON #5: Your consultant is more than just a salesperson. Chances are you will buy promotional products more than once in your life. Once a company uses a consultant, that relationship often continues for years—and even decades. Your promotional products consultant is someone with whom you have worked, someone you know and someone you trust. In many cases, companies use the consultant as part of the creative team, even including him or her in marketing meetings.


REASON #6: Personalized service is the role of a consultant. When going online, your selection is what the internet company determines to make available. When you work with a consultant, your selection is determined by your needs and goals, enhanced by the experience, creativity and recommendations of that consultant who has your best interests at heart. Online, you’re a faceless, nameless buyer. With a consultant, you’re a client with your own personal shopper, receiving service along with ideas and prices. When you order online, who monitors your order and your deadline? Your consultant has your interests in mind. Seldom do you receive that kind of personalized, “hand-holding” customer service from an unknown online company.


REASON #7: Industry consultants can offer experienced advice on how (and IF) to imprint items. You may have found the perfect key chain, but will your logo imprint on it? Will it be recognizable? Some things don’t work, or there might be something else that will work better. A qualified promotional products consultant can explain to you the best printing process for your program, your imprint and the product you’ve chosen.


REASON #8: Trained consultants can save you money in the long run. Many times, a price you see in a generic catalog or on the internet does not cover many “hidden” costs involved—set up, imprint duplication, shipping, etc. A consultant can help you avoid unexpected and unbudgeted costs by quoting the total price up-front.


REASON #9: Consultants will work with you to get your artwork imprinted properly. Say you want your company’s logo embroidered on a golf shirt. How do you ensure it will be done properly, and with the correct colors? A trained consultant can work with you to insure accurate transfer of your artwork, including correct fonts, size, spacing and many other important factors. And your consultant’s commitment to quality customer service will guarantee your satisfaction with the finished product.


REASON #10: Professional promotional products consultants can assist you in developing a workable distribution plan for your products. Distribution of a promotional product is as important as the item itself. Research shows that a carefully executed distribution plan significantly increases the effectiveness of promotional products. But what if the cost of distributing your product is more than the product and more than your expected ROI (return on investment)? A consultant can help you avoid unexpected problems like this.

Monday, June 8, 2009

Calling All Connors

If your name is Sarah Connor or John Connor, you were in luck on May 21. To celebrate the premiere of the movie Terminator Salvation, Pizza Hut offered a free salvation pizza, with one topping, to those with the same name as the movie's character. You just needed ID to prove it.


This was just one part of the pizza chain's massive tie-in with the highly-anticipated summer sequel. On April 6, it launched a sweepstakes at www.pizzahut.com, where one grand prize winner was given the chance to attend the official premiere after-party and take a behind-the-scenes tour of Warner Bros. Studios. And, through May 30, there were a variety of instant-win prizes given out.

The awards included branded T-shirts, logoed Xbox 360 consoles, the Terminator Salvation video game and other merchandise. One first-prize winner even received a replica of the T-600 Terminator.

"Fans strengthen their connection to their favorite movies by acquiring collectables, and as a part of our promotion with Terminator Salvation, we're giving fans the opportunity to win a once-in-a-lifetime collectible – a life-size replica of the Terminator robot from the film," says Bob Kraut, vice president of marketing communications for Pizza Hut. "Anything we can offer our customers that brings the experience of their favorite movies to life will always be a sought after prize."

The Web site also offered a sneak peek of exclusive footage from the film, the movie's trailer and downloadable wallpapers – available whether your name was Connor or not.

Sunday, May 24, 2009

Digital Download with a New Spin

I'm a big fan of the Digital Download card. A promotion that not only gets my message into my prospects hand at an event, but even after, and that is interactive - gets my vote!

If you're not familiar with a digital download card, let me give you a brief summary. Usually it's a plastic "business card" with your message/information on one side and instructions on how to redeem the download on the back. The download could be for anything from a few songs, photo prints, movie tickets, phone time, etc., you decide. So for your prospect to redeem the card, they go to your website, follow a link, fill out their information or even a survey and then get their song, etc.

Now here is where this gets really cool. CFS Promotions has now an Instant Win Mystery Promotion to their cards. Say you get 1000 cards with one song on them. 990 of those cards will have a code for the song download, 6 will have a code for a $20 Starbucks card, and 4 will have a code for a new iPod. Think about it, you give the card to a visitor at your trade show booth and tell them it could be worth an iPod. Do you think they'll take the time to visit your site? My bet is YES!

For more information vist my website or CFS Promotions.